FAQ
Frequently Asked Questions
You can always access your Parent Portal through our website. Through the Portal, you can adjust your child’s profile, make payments, and access additional resources. If you would prefer to speak with a live person, you can call our Parent Hotline at 866-239-3661. Changes to your child’s attendance schedule must be submitted through Customer Service by Monday of the week prior.
Innovation Learning accepts state vouchers in some states we operate in. If you are unsure of how to access such assistance, we have personnel who are experts and can assist you in completing an application and submitting it to the state. Additionally, we provide scholarships to each school that we work with and encourage you to either speak directly with your school to see if you qualify or you can contact our Parent Hotline (866-239-3661).
Families register, enroll and pay for our programs using our secure and convenient online software system. This allows parents to register, enroll and pay at their convenience from any internet-enabled device. They simply click on the orange “Enroll or Login” button on the top right hand corner of our web site and follow the instructions. For those parents who do not have access to technology, they can contact our Parent Hotline and speak with a Parent Support Representative who will be happy to help them.
To read our registration agreement, click here.
We put a good deal of resource in establishing ourselves as a leader in program safety. We offer a number of program features that place us on the cutting edge and serves as a primary reason why we have an exemplary track record. These features include:
Low Staff to Student Ratio - All of our programs exceed licensing standards for the purpose of ensuring the utmost supervision.
First Aid and CPR - We exceed licensing standards by ensuring that all our staff are trained in CPR and First Aid. They are also trained in Universal Precautions and Medicine Administration. All of our programs have a nurse practitioner on staff to support the program and answer any questions that might arise.
Technology - We leverage technology to enhance the safety of our programs. Our staff carries iPads as part of our program administration. These iPads house all registration, enrollment and medical information provided by parents at enrollment. Parents authorized for pick-up are assigned a unique PIN that serves as an identifier and is entered on a dedicated iPad which is matched against photo identification.
Share 911 - Share 911 is a digital emergency network that connects all of our teachers and personnel (both on the district level and at our headquarters), so everyone on the network can share information as quickly as possible during an emergency.
Innovation Learning will open at the school’s discretion, please check with your Area Director for your specific school’s policy. If your school closes early due to weather, Innovation Learning is Closed too.
Read our policy here.
- All families are required to have a valid method of payment (credit/debit card) saved to your account. AutoPay is processed each Friday for the upcoming week.
- Monthly billing: Call customer service to see if your school offers a monthly tuition. If your school offers a monthly tuition, families will be billed the total amount the first day of each month.
- Registration Fees - Registration fees are nonrefundable payments applicable to the entire school year or summer programming. If a parent chooses to cancel any programming options or withdraw their child from the program at any time, Innovation Learning retains this fee. Should programming be canceled or delayed by Innovation Learning, the Registration Fee will remain on the families' account until the end of the year for use when programming resumes. Read our Registration Agreement here.
Innovation Learning offers a variety of opportunities for families to schedule according to their specific needs. We do not lock our families into a specific number of days in an effort to ensure the highest level of flexibility. You can schedule your child one day a week, one day a month or one day a year.
Registration Fees - Registration fees are nonrefundable payments applicable to the entire school year or summer programming. If a parent chooses to cancel any programming options or withdraw their child from the program at any time, Innovation Learning retains this fee. Should programming be canceled or delayed by Innovation Learning, the Registration Fee will remain on the families' account until the end of the year for use when programming resumes.
Learn more about our rates here.
We will work with all families in order to facilitate their needs and understand that, on occasion, families may arrive to the program late due to unforeseen delays. We understand and appreciate your call before closing to let us know. In the event of late pickup, parents will be charged $1 per minute for late pick-ups.
A $25.00 fee may be charged for any payment that is returned unpaid by your bank or credit/debit card company for any reason. This fee will be the maximum allowable fee in accordance with the state of enrollment and attendance. This fee will be added to the balance due.
Innovation Learning is available to any pre-registered student on early release days. Early release days will be indicated on the online scheduling system, as well as on the yearly calendar and will be coordinated between the school and Innovation Learning. There is an additional cost for all early release days (as there are more hours in the program day). Please contact us at 1-866-239-3661 or find additional information on the Parent Portal.
Some Innovation Learning locations offer full day programming on the days when regular school is not in session. These days include some holidays, school vacations and teacher work and conference days. To find out whether or not your school will be open during a holiday, vacation or teacher conference day you can access the Parent Portal and our on-line calendar. Parents will also be notified via email when programs are offered on Vacation Days. Each site will need to have a minimum number of participants enrolled to warrant being open on the Vacation Day. This decision will be made one week prior to the vacation day based on enrollment numbers.
Any changes to a permanent schedule set at the time of registration must be changed by contacting Customer Service the Monday prior to the week it is to take effect.
Registration fees are nonrefundable payments applicable to the entire school year or summer programming. If a parent chooses to cancel any programming options or withdraw their child from the program at any time, Innovation Learning retains this fee. Should programming be canceled or delayed by Innovation Learning, the Registration Fee will remain on the families' account until the end of the year for use when programming resumes.
What They're Saying...
“We love the creative projects they work on, seeing the staff work with the kids not just on their homework but taking it further and going above and beyond to work with the kids on their basic skills, communication, presentation, creative thinking, etc. They’re learning and having fun!“
- Parent at Eagle Heights Elementary, Missouri
“Wonderful staff!!! The BEST program we have used!!! Thank you, EVERYONE!!!!”
- Parent at Ridgeline Academy, Arizona
“I really enjoy the staff! They help with my child’s needs and concerns. I highly recommend Innovation Learning!”
- Parent at ALA San Tan Valley, Arizona
“The staff is awesome! I love how they do so many activities with the students. They are never bored. My children always get mad they have to leave for home when we pick them up. This shows how the program is wonderful and the staff as well. Such a nice group of people.”
- Parent at St. Patrick Catholic School, Illinois
“The team is amazing - great caregivers and very nice people. I have great confidence in them and can leave my granddaughter there without any worries. Gives us such peace of mind which is important to us. I also appreciate how well stocked the center is. There is an abundance of supplies for crafts, work and play. Please ensure the team there is recognized. We don't know how we'd manage without this service!”
- Guardian at Elk Creek Elementary School, Colorado